Privacy Policy

1. Business operator

Blue Limited LLC (ブルーリミテッド合同会社), 4-16-2 Shiba, Minato-ku, Tokyo 108-0014, Japan, operates TRB Bike Tour Kyoto. Privacy inquiries may be sent to kyoto@trbbiketour.com.

2. Information we collect

We may collect your name, email address, telephone number, booking details, selected tour, number of participants, and information you submit through inquiries. We may also collect technical and usage data such as IP address, browser details, and website interactions.

3. Purposes of use

• To accept, confirm, administer, and support reservations.
• To process payments and handle cancellations and refunds.
• To communicate tour updates and answer inquiries.
• To operate, secure, and improve our website and services.
• To comply with legal and accounting obligations.

4. External services

We use Bookly for reservation management, Square for payment processing, and Google Analytics 4 (GA4) to understand website usage. These providers may process relevant data under their own privacy terms and applicable agreements.

Payment card details entered into Square’s payment flow are processed by Square; we do not intend to store full card numbers on our website.

5. Cookies and analytics

Our website may use cookies and similar technologies for functionality, security, and analytics. Google Analytics 4 may collect information about how visitors use our site. Browser settings and any consent controls provided on the site can be used to manage applicable cookies.

6. Disclosure and transfers

We share information with service providers as reasonably necessary to provide bookings, payments, support, and analytics, and where required by law. Some service providers may process information outside Japan; applicable safeguards and disclosures will depend on the provider and processing arrangement.

7. Retention and security

We retain information only as long as needed for the purposes described above, subject to applicable legal and accounting requirements. We use reasonable organizational and technical measures to protect personal information.

8. Your privacy requests

To request access, correction, deletion, or information about the handling of your personal data, contact info@trbbiketour.com. We will respond in accordance with applicable law.

9. Changes to this policy

We may revise this policy when our services, data practices, or legal requirements change. The latest version will be posted on this page.